Ordering Information
TERMS AND CONDITIONS
Shipping:
Shipments outside of the United States are made via Fedex to an agreed location of choice. United States shipments are made F.O.B. Seguin, TX.
Special Shipping:
Requests for special shipping procedures must be clearly indicated when the order is placed. Costs for special shipping will be paid for by customer.
Partial Shipments:
Every attempt will be made to ensure that all orders are promptly filled. When complete orders cannot be shipped, partial shipment will be made at our discretion. If partial shipment is unacceptable, indication must be made at the time the order it placed.
Claims:
Claims for loss of or damage to products are the responsibility of the buyer and should be reported to Cone Bioproducts within ten (10) working days from the date of shipment.
Pricing:
Prices subject to change without notification. All invoices are net 30 days unless otherwise agreed upon. Cone Bioproducts reserves the right to restrict the net terms of sale on Standing Orders base on buyer’s payment history with Cone Bioproducts.
Evaluation Samples:
Samples for product evaluation may be available for potential bulk purchases.
Standing orders:
Standing orders may be placed for your estimated annual requirements or one or more products.
Custom Orders:
All plans are held in strict confidence. Cone Bioproducts will enter into confidentially agreement upon request.
Export Orders:
Customers must first submit a credit application for approval. Wire transfers are acceptable.
Return Policy:
ALL RETURNS MUST BE AUTHORIZED BY CONE BIOPRODUCTS.
All returns must be made within 30 days of invoice and authorized with a completed RETURN GOODS AUTHORIZATION FORM with RMA# assigned by CBP.
RMA numbers will be valid for a period not to exceed 30 days from the date of issuance (RMA Date). Items returned after the expiration date of the RMA number will not be accepted for credit. Care should be taken in packaging items to ensure they will be received in the same condition as the original shipment. Damaged products will not be accepted for return. Any product received without a valid RMA number will be returned to sender. All returns may be subject to a restocking fee.
Please note credits will not be issued for items damaged during shipping or not delivered to our facility. We recommend shipping your return via a tracking courier with insurance to insure full credit. We cannot reimburse shipping charges for any return.
Only items listed on the RGA Form will be processed for credit.
Unauthorized Return:
No unauthorized returns will be accepted. Product will be shipped back to the customer at customer’s expense.
Product Quality:
Products with substantiated quality/integrity deficiencies may be returned for full credit. Cone Bioproducts reserves the right to test a sample of product prior to authorizing the return of remaining product and to deny return if, in the opinion of Cone Bioproducts, the product complaint is a result of specialized or inappropriate usage rather than a failure of the product to meet Cone Bioproducts specifications.
Shipping error:
Product shipped in error by Cone Bioproducts can be returned for full credit including freight.
Merchandise ordered in error:
Only unopened merchandise may be returned.
Shortages:
Shortages should be reported to Cone Bioproducts with in two (2) business days after receipt of
order; otherwise, the order will be considered complete.
Cancellations:
Order cancellations must be at least five (5) business days prior to the scheduled shipping date. Orders for custom products cannot be cancelled after the purchase order is received.
